How can we help?

Open the course in your library and choose Request refund within the refund window. You do not need to contact the creator — we handle it and the money returns the way it came, usually within five working days.

Payment confirmations can take a minute. If it has been longer than that, email support with the transaction ID from your wallet, bank or card statement and we will unlock it manually. You will not be charged twice.

Open the course in the app and tap the download icon on a lesson, or Download all on the course. Downloads only work in the app on the account that bought the course, and they stay available as long as you own it.

No. Lessons are encrypted and watermarked to your account, so a shared file will not play. If you want someone else to have the course, they need to buy it — which is what keeps creators publishing.

Sign in with your old number if you still can and update it in settings. If you cannot, email support from the address on your invoices and we will verify you another way.

Complete KYC in the dashboard, add a bank account or wallet, and payouts run on a schedule once your balance clears the minimum. Every payout comes with a statement showing exactly which sales it covers.

Your first course is reviewed by a person, usually within two working days. After that, publishing is immediate — we only review the first one from each creator.

Yes. Add, replace or reorder lessons at any time, and everyone who already bought it gets the updates free. Changing the price only affects new purchases.

The sale reverses, including our fee. If you had already been paid out, the amount carries as a negative balance into your next payout run rather than becoming a debt you owe.

Yes. Free courses work exactly like paid ones and are a good way to bring your audience onto the platform before a paid launch.